Move merchants from intro call to first transaction without leaving Yanika's inbox.

Merchant onboarding drags BD into a compliance bottleneck

Vallettapay positions itself as a small, hand-on payments shop ('a team of young and highly experienced individuals') selling against legacy banking. In that posture, the BD function spends an outsized share of its week shepherding new merchants through KYC/KYB document collection, source-of-funds questions, UBO confirmations, and risk-tier classification — the work that, at a tier-1 bank, sits inside a dedicated FinCrime team. Every new lead Yanika brings in lands back on her desk as a document-chase rather than the next conversation. With a headcount in the 0–25 band, there is no junior analyst layer to absorb that load, so BD throughput is capped by onboarding throughput.