A second front desk that never closes the door.

One phone line handling everything from a brow tint to a Botox consult

NIA runs 13 distinct service categories under one roof — from a 15-minute Nail Bar visit to medical-aesthetics work like Botox, dermal fillers and laser hair removal that legally require medical-history intake, consent forms and patch-test windows. The only customer-facing booking channel published on the site is a single phone number and an info@ inbox, with hours capped at Mon-Fri 09:00–19:00 / Sat 07:00–15:00. That means every Botox enquiry, every 'can I bring my daughter for lashes' question, and every walk-in deposit conversation has to land on the same front-desk staff member during the same opening hours — while she's also greeting clients and prepping rooms.